Rockbottom Toy Store takes reasonable care to comply with the requirements of the UK Data Protection Act 1998 relating to the personal information you supply via our site.
As no data transmissions over the Internet can be guaranteed to be 100% secure, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
Rockbottom Toy Store will not sell or distribute your personal information to any 3rd parties without your prior consent or unless required or permitted to do so by law.
The information we collect may include your name, delivery address, credit or debit card number and expiry date, email address, telephone number, and any personal preferences. If you subscribe to our mailing lists for new product launches and other information such as special offers, you will be able to remove yourself at any time by contacting us or clicking the 'unsubscribe' link at the bottom of any email communication from us.
If you have any questions regarding this policy, please contact us.
Delivery schedules are correct as long as we have your items in stock and the order is received by 3pm. We will notify you by email if we do not have items in stock.
We use the Royal Mail delivery service for all our orders. Using this service you can expect your goods to arrive between 3-4 working days. However, this is not guaranteed and so during busy periods such as the festive season, there may be exceptions.
For a guaranteed delivery, Next Day, you may choose the 'Special Delivery(Next Day)' option. This service guarantees delivery to 99% of the UK by 1pm the next working day. Not including Saturday, Sunday or any Bank Holidays.
For items posted on a Friday but needed on a Saturday you may choose the ' Special Delivery - Saturday Guarantee' option. With this service you can 'track & trace your parcel from 5.45pm.
Please note that Special Delivery is not available for Republic of Ireland.
Online Returns Policy
If you are not completely satisfied with your purchase and would like a refund, you may return your items unworn, undamaged and in their original packaging. This should be done within 7 days of purchase or receipt of the goods, which ever is the longer.
Please be aware that certain items may not be returned for hygiene reasons. These include hosiery items, eye lashes, contact lenses, wigs, facial hair and teeth.
In Store Returns Policy
Coconut Toys & Fancy Dress will give a exchange on faulty goods accompanied by a valid receipt, damaged items that have been mistreated abused OR worn will not be accepted as a return please note if we cannot exchange faulty items then a refund will be given.
Unwanted gifts can be exchanged if returned within 7 days unopened and in the condition they were purchased. Mechanical and electrical goods will be tested if necessary if found to be in good working order a refund or exchange will not be possible if you are not happy with our policy or feel you have been unfairly treated please contact our manager at the following address;
Unit 52/54 the mall civic centre road southampton SO14 7SJ
YOUR STATUTARY RIGHTS ARE NOT AFFECTED